FAQs - Vietnam Bus Booking

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Booking Vietnam Bus Tickets Online

Booking bus tickets online on redBus offers customers numerous benefits. As a reputable global brand, redBus helps users quickly book bus and limousine tickets for interprovincial trips throughout Vietnam and provides many other conveniences. Customers can choose from various bus types, ensuring they find the perfect fit for their needs and budget. Customers are also free to choose their preferred seats, guaranteeing a comfortable and enjoyable journey.

In particular, redBus understands the importance of convenience, so customers can easily find the nearest pick-up and drop-off points, making travel more accessible than ever. Users can also filter buses by their desired time frame, whether it's early morning or late at night.

With redBus, booking bus tickets has never been easier or more convenient.

General

Do I need to create an account on the redBus website to book tickets?

Customers are not required to create an account on the redBus website to book tickets. However, to expedite the booking process for future transactions, we recommend creating an account. Additionally, the redBus app offers various discounts and promotions that users can easily access if they have an account on our system.

Will booking online cost me extra?

Not at all! Online bus ticket prices are almost the same as those purchased directly from bus operators or ticket counters at any agency. In addition, when booking on redBus, users can compare prices from different bus operators and take advantage of promotions to save even more on their bookings.

How do I book bus tickets online in Vietnam?
You can book online through reputable global platforms like redBus. redBus Vietnam has partnered with top operators including FUTA bus and X.E. Vietnam. Booking online allows you to compare prices and access platform-exclusive discounts to save more on your bus travels. Additionally, redBus offers a 1.5X Refund Guarantee if the operator cancels or service is not provided.
Do buses in Vietnam have toilets?

Whether or not a bus in Vietnam has a toilet depends on several factors such as the type of bus, the route, and the bus operator. Typically, buses operating on short routes (under 5 hours) often do not have toilets as the travel time is not too long. However, buses operating on long routes (over 5 hours) are more likely to be equipped with toilets to ensure passenger comfort throughout the journey.

What is the cheapest way to travel around in Vietnam?

Travelling by bus is a popular and budget-friendly option for exploring Vietnam, especially when travelling with multiple people. Bus ticket prices are significantly lower than aeroplanes, trains, and motorbikes if you travel with a group. Modern buses nowadays have various amenities such as spacious seats, air conditioning, Wi-Fi, and toilets, ensuring a comfortable and enjoyable journey.

Can I rate the bus operator on the redBus platform after using the service?
After your journey, you can easily rate the bus operator on the redBus platform through the email shared by us. Simply click on the link in the email to share your genuine travel experience, including the quality of the bus, staff behavior, punctuality, comfort, and safety. You can also rate your experience using stars to indicate your level of satisfaction.
These valuable reviews will be shared publicly on the bus operator's information page on redBus, helping other passengers have more reference information when choosing and improving the quality of redBus services.

Ticket-related

How can I book bus tickets on redBus?
Booking a bus ticket on redBus is easy. Visit the homepage, enter your "From" and "To" cities, select your travel date, and click search. You can use filters like time, fare, and bus type to refine the list. Alternatively, you can book tickets by contacting the redBus Vietnam Hotline at 1900989901
How much are bus tickets in Vietnam?
Currently, bus ticket prices in Vietnam are not fixed and may vary based on the travel distance, bus type, and booking time. Additional charges may also apply for door-to-door pick-up/drop-off services or shuttle bus facilities provided by the operator.
To check the exact fare for any route in Vietnam, customers can use the redBus app, which provides updated pricing and route details across the country.
Is it mandatory to take a printout of the ticket?
This depends on the bus operator. Many operators on redBus support mTickets, allowing customers to show the ticket SMS or mobile ticket at the time of boarding without needing a printout. However, for operators that do not support mTickets, customers must carry a printed copy of the e-ticket during boarding. The e-ticket will be sent to the registered email ID after booking.
To check if an operator supports mTickets, look for the mTicket icon while searching for buses on redBus.
What is an mTicket?
An mTicket is a message sent to your booking mobile number via ZNS or WhatsApp for selected bus operators. This message has the booking details like TIN number and the PNR number along with other ticket-related information. It can be used to board the bus. Please note that not all operators accept mTickets.
To check if an operator supports mTickets, look for the mTicket icon while searching for buses on redBus. 
Can I change my bus ticket to a different day?

If a customer wants to change their bus ticket to another day, it is equivalent to canceling the ticket and booking a new one. Each bus operator has different policies, but for convenience, customers can view the cancellation and change information of each operator in the "Booking Policy" section on the redBus website or app. However, during special occasions such as holidays, Tet (Lunar New Year), or peak season, tickets may not be eligible for cancellation or change.

Why do some bus operators on redBus only show options to select the number of tickets instead of allowing specific seat selection?

Some bus operators currently do not support the option to choose specific seats. Instead, the bus operator will flexibly arrange seats when passengers board the bus. Therefore, when booking online, you only need to select the number of tickets. After completing the payment, you will receive a confirmation of successful booking for the total number of tickets booked. However, some bus operators will inform you of the seat location on the booking confirmation.

I entered incorrect information while booking my ticket. What should I do?
In case you entered incorrect information while booking your bus ticket, please contact redBus' customer care at 1900989901 for dedicated support and guidance on appropriate solutions or even write to us at contact@redbus.vn.
I have successfully paid for my ticket and received an mTicket. When will the bus operator call me?

Depending on the bus operator, you may receive a confirmation call for your trip. If the pick-up point is the bus operator's office or the bus station, you should arrive 30 minutes (weekdays) or 60 minutes (holidays/Tet) before departure and present your ticket information for check-in.
If you are being picked up at home or along the way, the driver/staff will contact you beforehand, but the timing depends on each bus operator. Please keep your phone ready and proactively contact the bus operator if needed.
If you have registered for a shuttle service, please be ready 60 minutes in advance and ensure your phone is reachable. The driver will inform you about the shuttle, or you can proactively contact the bus operator for more information.

Can I transfer my purchased ticket to someone else?
Most tickets purchased on redBus can be easily transferred to another person. To ensure smooth communication when needed, you simply need to contact redBus to update the new passenger's information, including their full name and phone number.

In some cases, changing the information on the ticket may not be allowed, depending on the bus operator's policy or the specific trip. If you encounter this situation, please contact redBus' hotline at 1900989901 for dedicated support and guidance on appropriate solutions or even write to us contact@redbus.vn.

Payment Related

How to pay for bus tickets in Vietnam?

Cash 

This traditional method can be done at the bus station or when boarding the bus.

Online Bus Ticket Booking Websites

Most reputable bus ticket booking websites like redBus support online payment using ATM cards, international credit cards (Visa, Mastercard, JCB), Internet Banking, and e-wallets (Momo, ZaloPay, AirPay, VNPay, etc.).
With redBus, you can also use the Pay Later option as a payment method for your bus booking. Additionally, when paying through bus ticket booking platforms, users may receive discounts and promotions to save money on their trips.

What are the different payment options available on Bus Ticket booking?

Many payment modes are available to book buses on the redBus website and app. Some of these payment modes that are available for the bus ticket booking process are:

  • Credit Card/Debit Card - MOMO Visa, MasterCard, JCB Cards
  • VietQR
  • MOMO Domestic ATM Card
  • MOMOPay E-wallet
  • Pay Later on selected routes and bus operators

Check the coupon code to get discounts on online bus bookings. redBus offers many redDeals to book a bus ticket on a budget.

How can I use the Pay Later option for booking my bus tickets on redBus?
  • Download the redBus App and register using your Vietnam phone number
  • Fill in the route details for your bus journey.
  • Choose bus type and seats and add customer information.
  • Once you are on the payment page, you will see the option PAY LATER
  • Click Reserve; you will receive a notification email that your seat is reserved
  • The bus operator will contact you to arrange the seat number and collect the payment before departure.

Pay Later is available only on selected routes and operators!

How to pay for a Pay Later bus ticket?

Once your tickets are reserved online, the bus operator will contact you to share the seat details and pay the booking amount few hours before the bus departure.

Can I reserve a bus ticket by paying a deposit before completing the booking?

Customers can reserve a bus ticket by paying a deposit before completing the booking. Especially during holidays and Tet (Lunar New Year), when the demand for tickets is high, a deposit system will be applied to ensure the rights of customers. Additionally, each bus operator may have different policies regarding deposits, and customers need to make full payment before the reservation period ends, otherwise, the ticket will be canceled.

Cancellation & Refund

Can I cancel my bus ticket online?
Ticket cancellation on redBus is subject to the bus operator’s cancellation policy. The cancellation charges may vary for each service and applicable refunds will be processed according to the terms and conditions mentioned in the respective ticket. redBus does not have a separate cancellation policy.
How can I cancel my bus ticket online?
You can cancel your ticket directly through the redBus website using the “Cancel” option on the homepage or through the “My Bookings” section in the redBus app. We recommend checking the cancellation terms and conditions mentioned on the ticket to understand the applicable charges and refundable amount.
I missed the bus. Do I get a refund?

redBus provides a 100% refund if the bus is missed due to either redBus or its partner company's fault. However, no refund is provided if the bus is missed due to any other reason not directly related to redBus.

What happens if the bus does not leave on time or is canceled?

If your bus does not leave on time or is canceled, you will need to consult the respective bus operators' counters. You can also call the redBus customer care to discuss the appropriate actions.

My payment is successful and the money is deducted, but I still need the ticket confirmation. What should I do?
Payment failures may occur due to network issues, bank maintenance, or security checks etc. In rare events, if the payment fails and the ticket confirmation has yet to be sent out, your money will be refunded. If redBus has not received the payment, and your payment is pending at the payment gateway depending on the bank, it will be refunded automatically to your original within 7-15 working days (excludings Holidays and weekends). Before booking a new ticket, please check if you have receive the ticket confirmation via message & email etc.
Does redBus provide Value Added Tax (VAT) invoices upon request?

redBus does not directly provide transportation services but acts as a platform connecting passengers with bus operators. The provision of VAT invoices will depend on the policies of each partner bus operator. Customers can contact the bus operator they booked with directly to request a VAT invoice. The bus operator's contact information is usually included in the booking confirmation email or on the redBus website/app.

Promotions and Discount

Does redBus have any loyalty programs or special offers for customers who create an account?

Customers who create their first account on redBus, they will receive a discount code for upon successful registration. Additionally, redBus frequently notifies users of upcoming promotions and offers. New Users get up to 30% OFF on their first booking with code FIRST.  Get 15% discount upto 70000d and 15% cashback up to 110000 points for first-time users. Cashback will be credited within one hour of booking

How can I get a discount code when booking a bus ticket on redBus?

To receive a discount code when booking a bus ticket, please visit the redBus Vietnam Offers Page to stay informed about current promotions and exclusive deals on bus and limousine tickets on redBus. Copy and paste the discount code on the payment checkout page to take advantage of the offer.

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